Basil Hayden 10 Year Old Bourbon Whiskey

The whiskey is great, however the service was not. I ordered 3 different bottles in my order and only 2 were sent even though communication stated all 3 were sent. Normally, I would expect the merchant to let me know if they are not fulfilling an entire order rather than being deceptive and telling me the entire time they are when they actually aren’t. When I called Blackwell’s to let them know, I received no apology from the woman I spoke with and it seemed more like I was bothering her based on her attitude and the way she handled the call. When I tried to inquire about the time frame to get corrected, she stated they are a high volume store and she couldn’t give me a time frame and said I needed to email to get this corrected. As instructed, I sent an email to the Blackwell’s and to this day, have not heard back. Since I never heard back from Blackwell’s, I filed a claim through Route and they took care of it. I didn’t get the other bottle and was only refunded the cost of the bottle, but not the increase in cost of expedited delivery I paid for the 3rd bottle. Basically, I still ended up having to pay for something I didn’t receive. I understand inventory may change and orders may not be able to be fulfilled, however that should be communicated and not put on the customer to rectify. I also believe some of your staff should be retaught the basics of customer service, like responding to emails and being apologetic when your company makes an error and the customer calls in to discuss it. Because of how the situation was rectified, I’d be reluctant to order from them again unless it’s a rare bottle that is hard to find elsewhere.

Love this brand of bourbon but the 10 yr Basil is exquisite. Hint of cinnamon and very smooth.

Hands down one of the most enjoyable bourbons that I have had!

I share 10-year aged Basil Hayden w/all my friends. They love it too!!

Smooth as silk...Wonderful!!

90+

Nice bottle to add to my collection. Thanks !

Purchased this as a thank you gift. The recipient was overjoyed to receive this, as this is their favorite drink. Very happy to have been able to find this product on your site with ease of ordering, consistent updates about delivery!

The whiskey is great, however the service was not. I ordered 3 different bottles in my order and only 2 were sent even though communication stated all 3 were sent. Normally, I would expect the merchant to let me know if they are not fulfilling an entire order rather than being deceptive and telling me the entire time they are when they actually aren’t. When I called Blackwell’s to let them know, I received no apology from the woman I spoke with and it seemed more like I was bothering her based on her attitude and the way she handled the call. When I tried to inquire about the time frame to get corrected, she stated they are a high volume store and she couldn’t give me a time frame and said I needed to email to get this corrected. As instructed, I sent an email to the Blackwell’s and to this day, have not heard back. Since I never heard back from Blackwell’s, I filed a claim through Route and they took care of it. I didn’t get the other bottle and was only refunded the cost of the bottle, but not the increase in cost of expedited delivery I paid for the 3rd bottle. Basically, I still ended up having to pay for something I didn’t receive. I understand inventory may change and orders may not be able to be fulfilled, however that should be communicated and not put on the customer to rectify. I also believe some of your staff should be retaught the basics of customer service, like responding to emails and being apologetic when your company makes an error and the customer calls in to discuss it. Because of how the situation was rectified, I’d be reluctant to order from them again unless it’s a rare bottle that is hard to find elsewhere.

Love this brand of bourbon but the 10 yr Basil is exquisite. Hint of cinnamon and very smooth.

Hands down one of the most enjoyable bourbons that I have had!

I share 10-year aged Basil Hayden w/all my friends. They love it too!!

Smooth as silk...Wonderful!!

90+

Nice bottle to add to my collection. Thanks !

Purchased this as a thank you gift. The recipient was overjoyed to receive this, as this is their favorite drink. Very happy to have been able to find this product on your site with ease of ordering, consistent updates about delivery!