Shipping Policy

 COVID-19 UPDATE

We are continuing to ship, but given COVID-19 safety measures in place things are taking a little bit longer. We are closed to the public, but continuing to fill online orders with our small team. We appreciate your patience during this time. Please note we ship/process order Monday-Friday only. Any time-sensitive orders, please email us directly once you place your order. General orders, please bear with us, as we are encountering a 24-72 hour processing time in addition to transit time

Thank you so much for your understanding! We will get through this safely and with glasses full! 

 SHIPPING POLICY

We try to keep our shipping prices as low as possible! But bottles are heavy, and require special packing material. Keep in mind that some bottles or gift sets weigh more than others!

Purchase Route Insurance when you order.
The option for Route insurance shows up as a separate line item in your shopping cart at time of purchase.
We are using a third-party shipping insurance company to cover instances of shipments that are lost, damaged or stolen. In the case something goes amiss with the delivery, refer to the email from Routes and follow instructions for replacement or reimbursement. FedEx is not taking claims on the vast majority of shipments these days, which is why we are providing this option for our customers.
Please note that when you purchase Route Insurance you must contact Route Insurance, not Blackwell's Wines & Spirits, to complete your claim and replacement.

Legal Age Requirement
Any shipment of alcohol must be signed for by an adult that is 21 years or older. No exceptions. 
Alcohol shipments are sent with an "Adult Signature Required" stipulation, and the common carrier used for delivery is required to ask for and verify ID before delivering merchandise. Many of our customers select to have shipments sent to a business address in lieu of a residential address to avoid missed delivery attempts.

Returned Shipments 
It is the recipient's responsibility to receive the shipment in a timely matter. If for whatever reason the shipment is returned back to sender, the outbound shipping fee is non-refundable. Additionally, customers may incur additional charges for cost of return of shipment.

Interstate Shipping
All merchandise from Blackwell's Wines & Spirits is sold in California and title passes to buyer in California. By placing your order, you authorize Blackwell's Wines & Spirits to engage a common carrier on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order.

Please note that interstate and international shipments may incur additional taxes and tariffs from the final destination location. These additional fees are  the responsibility of the customer. 

 

SHIPPING FAQs:
-We process shipments Monday-Friday.
-Please be sure to add 1-2 business days of Processing Time** to the transit speed selected. (The FedEx generated delivery date does not include this - we are currently working to resolve this issue.)
-If you are on deadline, please email or call - or make a note in your order.
-Ground shipping times are estimates and not guaranteed by FedEx or Blackwell's Wines & Spirits.
-Express shipping methods are recommended for shipments with more rigid deadlines and time schedules.
-If you have an overnight delivery - please give us a call or send an email to confirm details, and ensure timely shipment.
-Please note: FedEx EXPRESS is typically delivered Monday-Friday (special arrangements must be made for Saturday delivery). Shipping Speed only counts week days, not weekends: ex, FedEx 2day picked up on a Thursday will arrive the following Monday. FedEx GROUND is typically delivered Tuesday-Saturday, with no guarantee of timeframe or day.
-We sell fine wine & spirits - not museum collectibles. We inspect all bottles prior to shipment for fill-level and quality of labels/packaging. The transit process is not always gentle and slight wear on the packaging may occur. Please note there is no refund/discount for this.

**PROCESSING TIME:
Please note that while our typical processing time is 1-2 business days, during the holiday season that can be extended to 2-4 business days due to increased volume. If you are having a package sent via overnight, or have a tight deadline, please give us a call or send an email to ensure that we can work with your timeline.